Latest Episodes
3
[S2E03] Why Do Sales Leaders Fail?
Why do sales leaders fail? Where do they struggle? When we talk about failing, we talk about not supporting their team, not doing their...
2
[S2E02] Why don't companies do Leadership Training?
Why do some call centers not do leadership training? What impact can it bring to the company? This episode will bring you to the...
1
[S2E01] Why Are Employees Harder To Manage?
Why are employees today more difficult to manage? What are some of the contributing factors? The most amazing technology, leads, sales process could mean...
0
Season 2 (intro) - We are back!
Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...
29
[Ep.29] Finishing Out The Year Strong
Your team certainly wants to be paid at this point in the year, but do they still want to work as hard as they...
28
[Ep.28] Overcoming Sales Management Challenges
What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years? Many things have...