Call Center Confidence with Cutter & Catt

21

October 08, 2021 • 00:59:36

[Ep.21] Are You Helping Lead Change?

Are you helping lead change? Is change a positive thing for you or otherwise? When we talk about change is it’s not just universally...

20

October 01, 2021 • 00:59:58

[Ep.20] How can HR be an ally to sales?

How can HR be an ally to sales? Why do you get the impression that you’re in trouble when you’re called to HR? HR...

19

September 28, 2021 • 00:59:37

[Ep.19] What's the difference between a leader and a manager?

What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be...

18

September 24, 2021 • 00:59:15

[Ep.18] How well do you have your systems and processes documented?

How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way? Generally, people...

17

September 21, 2021 • 00:55:09

[Ep.17] Are you winning at Customer Retention?

Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention? People are enrolled, signed up, and paying, and...

16

September 17, 2021 • 01:00:44

[Ep.16] Can you make QA a successful part of the Sales Operation?

Can you make quality assurance a successful element of the sales process? How do you set that up efficiently? You’ll need a standard operating...