Call Center Confidence with Cutter & Catt

15

September 14, 2021 • 00:57:06

[Ep.15] What can you do to build a roadmap for your reps to move up?

What can you do to lay out a path for your reps to progress? How critical is it to assess your own and your...

14

September 10, 2021 • 01:00:28

[Ep.14] How can you manage a manager that doesn't manage?

How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage? The best performing team is the team...

13

September 07, 2021 • 01:00:04

[Ep.13] Are you using Performance Improvement Plans correctly?

What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...

12

September 03, 2021 • 00:56:05

[Ep.12] How do you keep your people on the right path after training?

How do you keep your people on the right path after training? Can you foresee if a person will be winning or not? When...

11

August 31, 2021 • 01:00:20

[Ep.11] What's the difference between management, coaching, and mentoring?

What’s the difference between management, coaching, and mentoring? How are these elements done? Management is dealing with your team on the day-to-day. Keeping track...

10

August 27, 2021 • 01:00:43

[Ep.10] Where do nesting end and ongoing education begin?

How can you prepare your employees to leave the nest and thrive in the sales team and on the sales floor? Some companies believe...