Why do some call centers not do leadership training? What impact can it bring to the company?
This episode will bring you to the leadership role, which is related to the previous episode's topic of why are employees these days harder to manage. It is not always the leader who is solely responsible, but more the training supplied, which is not adequate.
In this episode, Oliver and Jason talk about things that make an effective leader.
Learn more about the importance of leadership training and more tips that will surely help you with your leadership role.
Learn more about how to build your Call Center Confidence
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![[S2E02] Why don't companies do Leadership Training?](https://episodes.castos.com/salesexperiencepodcast/images/990954/CALL-CENTER-CONFIDENCE.png)