Latest Episodes
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![[Ep.9] How Well Are You Preparing Your Trainees To Leave The Nest?](https://episodes.castos.com/salesexperiencepodcast/images/9.png)
[Ep.9] How Well Are You Preparing Your Trainees To Leave The Nest?
Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?This is...
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![[Ep.8] What Does It Take To Create A Scalable Training Program?](https://episodes.castos.com/salesexperiencepodcast/images/8.png)
[Ep.8] What Does It Take To Create A Scalable Training Program?
How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the...
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![[Ep.7] How Can You Set Up Your Training For New Hire Success?](https://episodes.castos.com/salesexperiencepodcast/images/7.png)
[Ep.7] How Can You Set Up Your Training For New Hire Success?
How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...
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![[Ep.6] Why is training so important?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE.png)
[Ep.6] Why is training so important?
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
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![[Ep.1] Welcome to Call Center Confidence with Cutter & Catt](https://episodes.castos.com/salesexperiencepodcast/images/1.png)
[Ep.1] Welcome to Call Center Confidence with Cutter & Catt
Welcome to the Call Center Confidence with Cutter and Catt Podcast! We are here to help everyone in the call center industry in becoming...
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![[Ep.5] How Are You Starting Off Each New Hire Training Class?](https://episodes.castos.com/salesexperiencepodcast/images/5.png)
[Ep.5] How Are You Starting Off Each New Hire Training Class?
How do we train our people the right way from day one and how do we get them involved? Every company is different, we...