Welcome back to Call Center Confidence with Cutter & Catt!
This marks the beginning of a new season.
We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center.
Stay tuned, and stick around as we head into season two.
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What can you do to lay out a path for your reps to progress? How critical is it to assess your own and your...
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?This is...
