Welcome back to Call Center Confidence with Cutter & Catt!
This marks the beginning of a new season.
We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center.
Stay tuned, and stick around as we head into season two.
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Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
How do we train our people the right way from day one and how do we get them involved? Every company is different, we...
What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...
