Welcome back to Call Center Confidence with Cutter & Catt!
This marks the beginning of a new season.
We will continue to talk about all of the phases, and all of the parts that it takes to build a successful call center.
Stay tuned, and stick around as we head into season two.
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How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
Can you make quality assurance a successful element of the sales process? How do you set that up efficiently? You’ll need a standard operating...
