What’s the difference between management, coaching, and mentoring? How are these elements done?
Management is dealing with your team on the day-to-day. Keeping track of their performance, skills, attendance, and data. Coaching them entails helping them through their day-to-day. Mentoring is about figuring out how to get to the big vision and the big aim. We aid that person’s development rather than helping them meet targets.
In this episode, Oliver and Jason talk about everything you need to know about management, coaching, mentoring and how to better understand each of these elements so you can successfully fulfill your role as a leader in the Call Center world.
Learn more about leadership and the principles to be successful in your role.
Learn more about how to build your Call Center Confidence
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