What’s the difference between management, coaching, and mentoring? How are these elements done?
Management is dealing with your team on the day-to-day. Keeping track of their performance, skills, attendance, and data. Coaching them entails helping them through their day-to-day. Mentoring is about figuring out how to get to the big vision and the big aim. We aid that person’s development rather than helping them meet targets.
In this episode, Oliver and Jason talk about everything you need to know about management, coaching, mentoring and how to better understand each of these elements so you can successfully fulfill your role as a leader in the Call Center world.
Learn more about leadership and the principles to be successful in your role.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years? Many things have...
Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way? People are shifting...
Welcome to the Call Center Confidence with Cutter and Catt Podcast! We are here to help everyone in the call center industry in becoming...
![[Ep.11] What's the difference between management, coaching, and mentoring?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-1.png)