What’s the difference between management, coaching, and mentoring? How are these elements done?
Management is dealing with your team on the day-to-day. Keeping track of their performance, skills, attendance, and data. Coaching them entails helping them through their day-to-day. Mentoring is about figuring out how to get to the big vision and the big aim. We aid that person’s development rather than helping them meet targets.
In this episode, Oliver and Jason talk about everything you need to know about management, coaching, mentoring and how to better understand each of these elements so you can successfully fulfill your role as a leader in the Call Center world.
Learn more about leadership and the principles to be successful in your role.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...
What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be...
How do you keep your people on the right path after training? Can you foresee if a person will be winning or not? When...
![[Ep.11] What's the difference between management, coaching, and mentoring?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-1.png)