What’s the difference between management, coaching, and mentoring? How are these elements done?
Management is dealing with your team on the day-to-day. Keeping track of their performance, skills, attendance, and data. Coaching them entails helping them through their day-to-day. Mentoring is about figuring out how to get to the big vision and the big aim. We aid that person’s development rather than helping them meet targets.
In this episode, Oliver and Jason talk about everything you need to know about management, coaching, mentoring and how to better understand each of these elements so you can successfully fulfill your role as a leader in the Call Center world.
Learn more about leadership and the principles to be successful in your role.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...
How can you make your tech stack better and more efficient? Are your processes optimized for the full client journey? In this episode, Oliver...
How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...
![[Ep.11] What's the difference between management, coaching, and mentoring?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-1.png)