[Ep.14] How can you manage a manager that doesn't manage?

Episode 14 September 10, 2021 01:00:28
[Ep.14] How can you manage a manager that doesn't manage?
Call Center Confidence with Cutter & Catt
[Ep.14] How can you manage a manager that doesn't manage?

Sep 10 2021 | 01:00:28

/

Show Notes

How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage?

The best performing team is the team with the best sales manager. Even if it’s challenging to lead by example and get it right every time, you must set the stage for success for everyone in your organization.

In this episode, Oliver and Jason talk about managers and the elements of managing.

Learn more as we discuss this big topic and pick up something that you can apply as you fulfill your managerial role.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 24

November 05, 2021 00:59:41
Episode Cover

[Ep.24] What Value Does Outsourcing Give You?

What is the value of outsourcing? What are the criteria or factors to consider when looking for a good deal? When it comes to...

Listen

Episode 7

August 17, 2021 00:55:08
Episode Cover

[Ep.7] How Can You Set Up Your Training For New Hire Success?

How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...

Listen

Episode 13

September 07, 2021 01:00:04
Episode Cover

[Ep.13] Are you using Performance Improvement Plans correctly?

What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...

Listen