[Ep.13] Are you using Performance Improvement Plans correctly?

Episode 13 September 07, 2021 01:00:04
[Ep.13] Are you using Performance Improvement Plans correctly?
Call Center Confidence with Cutter & Catt
[Ep.13] Are you using Performance Improvement Plans correctly?

Sep 07 2021 | 01:00:04

/

Show Notes

What is a performance improvement plan? At which point of your team’s progression is this needed?

One of your responsibilities as a manager or leader is to coach and assist your team, and a performance improvement plan is one approach to do so. This is similar to a road map for getting someone back to where you want them.

In this episode, Oliver and Jason talk about the steps that will be taken when your team is not hitting the numbers they need, and it becomes time for a decision.

Learn more about performance improvement plans, performance development plans, coaching, and leadership.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 23

November 03, 2021 00:59:37
Episode Cover

[Ep.23] Winning Through Offshoring and Outsourcing

Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way? People are shifting...

Listen

Episode 18

September 24, 2021 00:59:15
Episode Cover

[Ep.18] How well do you have your systems and processes documented?

How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way? Generally, people...

Listen

Episode 7

August 17, 2021 00:55:08
Episode Cover

[Ep.7] How Can You Set Up Your Training For New Hire Success?

How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...

Listen