[Ep.13] Are you using Performance Improvement Plans correctly?

Episode 13 September 07, 2021 01:00:04
[Ep.13] Are you using Performance Improvement Plans correctly?
Call Center Confidence with Cutter & Catt
[Ep.13] Are you using Performance Improvement Plans correctly?

Sep 07 2021 | 01:00:04

/

Show Notes

What is a performance improvement plan? At which point of your team’s progression is this needed?

One of your responsibilities as a manager or leader is to coach and assist your team, and a performance improvement plan is one approach to do so. This is similar to a road map for getting someone back to where you want them.

In this episode, Oliver and Jason talk about the steps that will be taken when your team is not hitting the numbers they need, and it becomes time for a decision.

Learn more about performance improvement plans, performance development plans, coaching, and leadership.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 1

February 10, 2022 00:23:01
Episode Cover

[S2E01] Why Are Employees Harder To Manage?

Why are employees today more difficult to manage? What are some of the contributing factors? The most amazing technology, leads, sales process could mean...

Listen

Episode 20

October 01, 2021 00:59:58
Episode Cover

[Ep.20] How can HR be an ally to sales?

How can HR be an ally to sales? Why do you get the impression that you’re in trouble when you’re called to HR? HR...

Listen

Episode 15

September 14, 2021 00:57:06
Episode Cover

[Ep.15] What can you do to build a roadmap for your reps to move up?

What can you do to lay out a path for your reps to progress? How critical is it to assess your own and your...

Listen