[Ep.12] How do you keep your people on the right path after training?

Episode 12 September 03, 2021 00:56:05
[Ep.12] How do you keep your people on the right path after training?
Call Center Confidence with Cutter & Catt
[Ep.12] How do you keep your people on the right path after training?

Sep 03 2021 | 00:56:05

/

Show Notes

How do you keep your people on the right path after training? Can you foresee if a person will be winning or not?

When somebody leaves the nest and they get into their sales role, there will be a progression and a point where they’re already competent. Throughout the process, you must be able to determine whether your team is winning or losing, as well as how they are progressing.

In this episode, Oliver and Jason talk about the path that new hires take after training, and how do we determine if they are progressing or not.

Learn more about progression, performance signs, KPIs, work attitude, and successful leadership.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 14

September 10, 2021 01:00:28
Episode Cover

[Ep.14] How can you manage a manager that doesn't manage?

How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage? The best performing team is the team...

Listen

Episode 0

February 10, 2022 00:08:41
Episode Cover

Season 2 (intro) - We are back!

Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...

Listen

Episode 1

February 10, 2022 00:23:01
Episode Cover

[S2E01] Why Are Employees Harder To Manage?

Why are employees today more difficult to manage? What are some of the contributing factors? The most amazing technology, leads, sales process could mean...

Listen