[Ep.12] How do you keep your people on the right path after training?

Episode 12 September 03, 2021 00:56:05
[Ep.12] How do you keep your people on the right path after training?
Call Center Confidence with Cutter & Catt
[Ep.12] How do you keep your people on the right path after training?

Sep 03 2021 | 00:56:05

/

Show Notes

How do you keep your people on the right path after training? Can you foresee if a person will be winning or not?

When somebody leaves the nest and they get into their sales role, there will be a progression and a point where they’re already competent. Throughout the process, you must be able to determine whether your team is winning or losing, as well as how they are progressing.

In this episode, Oliver and Jason talk about the path that new hires take after training, and how do we determine if they are progressing or not.

Learn more about progression, performance signs, KPIs, work attitude, and successful leadership.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 29

December 10, 2021 01:00:09
Episode Cover

[Ep.29] Finishing Out The Year Strong

Your team certainly wants to be paid at this point in the year, but do they still want to work as hard as they...

Listen

Episode 11

August 31, 2021 01:00:20
Episode Cover

[Ep.11] What's the difference between management, coaching, and mentoring?

What’s the difference between management, coaching, and mentoring? How are these elements done? Management is dealing with your team on the day-to-day. Keeping track...

Listen

Episode 17

September 21, 2021 00:55:09
Episode Cover

[Ep.17] Are you winning at Customer Retention?

Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention? People are enrolled, signed up, and paying, and...

Listen