[Ep.12] How do you keep your people on the right path after training?

Episode 12 • September 03, 2021 • 00:56:05
[Ep.12] How do you keep your people on the right path after training?
Call Center Confidence with Cutter & Catt
[Ep.12] How do you keep your people on the right path after training?

Sep 03 2021 | 00:56:05

/

Show Notes

How do you keep your people on the right path after training? Can you foresee if a person will be winning or not?

When somebody leaves the nest and they get into their sales role, there will be a progression and a point where they’re already competent. Throughout the process, you must be able to determine whether your team is winning or losing, as well as how they are progressing.

In this episode, Oliver and Jason talk about the path that new hires take after training, and how do we determine if they are progressing or not.

Learn more about progression, performance signs, KPIs, work attitude, and successful leadership.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 13

September 07, 2021 • 01:00:04
Episode Cover

[Ep.13] Are you using Performance Improvement Plans correctly?

What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...

Listen

Episode 19

September 28, 2021 • 00:59:37
Episode Cover

[Ep.19] What's the difference between a leader and a manager?

What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be...

Listen

Episode 8

August 20, 2021 • 01:02:08
Episode Cover

[Ep.8] What Does It Take To Create A Scalable Training Program?

How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the...

Listen