What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team?
You must be able to set the vision if you are a leader. You must also be able to motivate your employees. You bring others along to help you translate your vision. On the other hand, as a manager, you carry out that vision and assist the workforce in achieving their objectives.
In this episode, Oliver is joined by three guests – Neil Chitra, Paul Kitson & Rich Edge. They together talked everything about leadership. They also talked about their experiences, pitfalls, successes, and the big wins in their call center career.
Learn more about management and leadership in the call center industry!
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
How do you keep your people on the right path after training? Can you foresee if a person will be winning or not? When...
How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...
Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...
![[Ep.19] What's the difference between a leader and a manager?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-5.png)