Can you make quality assurance a successful element of the sales process? How do you set that up efficiently?
You’ll need a standard operating procedure (SOP), which is a set of instructions that spell out exactly what you’re trying to accomplish. You must also have a structure from the beginning, as this is the only way to be successful in QA.
In today’s episode, Oliver and Jason talk about the process of listening to, and providing feedback to calls, to improve quality.
Learn more about the success with quality assurance and control, and reviewing compliance.
Learn more about how to build your Call Center Confidence
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