Can you make quality assurance a successful element of the sales process? How do you set that up efficiently?
You’ll need a standard operating procedure (SOP), which is a set of instructions that spell out exactly what you’re trying to accomplish. You must also have a structure from the beginning, as this is the only way to be successful in QA.
In today’s episode, Oliver and Jason talk about the process of listening to, and providing feedback to calls, to improve quality.
Learn more about the success with quality assurance and control, and reviewing compliance.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Why do some call centers not do leadership training? What impact can it bring to the company? This episode will bring you to the...
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...
![[Ep.16] Can you make QA a successful part of the Sales Operation?](https://episodes.castos.com/salesexperiencepodcast/images/16-1.png)