Can you make quality assurance a successful element of the sales process? How do you set that up efficiently?
You’ll need a standard operating procedure (SOP), which is a set of instructions that spell out exactly what you’re trying to accomplish. You must also have a structure from the beginning, as this is the only way to be successful in QA.
In today’s episode, Oliver and Jason talk about the process of listening to, and providing feedback to calls, to improve quality.
Learn more about the success with quality assurance and control, and reviewing compliance.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...
How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage? The best performing team is the team...
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
![[Ep.16] Can you make QA a successful part of the Sales Operation?](https://episodes.castos.com/salesexperiencepodcast/images/16-1.png)