How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way?
Generally, people who are in sales – get promoted, and they’re usually just good at that because they know sales. Scaling it and then moving it to the next level involves the utilization of systems, processes, and documentation, which can be challenging.
In this episode, Oliver and Jason talk about the things that you need to know about documentation and other elements that are involved with it.
Learn more about systems, processes, and documentation in the call center business.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
How do you keep your people on the right path after training? Can you foresee if a person will be winning or not? When...
How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage? The best performing team is the team...
When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...
![[Ep.18] How well do you have your systems and processes documented?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-4.png)