How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way?
Generally, people who are in sales – get promoted, and they’re usually just good at that because they know sales. Scaling it and then moving it to the next level involves the utilization of systems, processes, and documentation, which can be challenging.
In this episode, Oliver and Jason talk about the things that you need to know about documentation and other elements that are involved with it.
Learn more about systems, processes, and documentation in the call center business.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
What is the value of outsourcing? What are the criteria or factors to consider when looking for a good deal? When it comes to...
What’s the difference between management, coaching, and mentoring? How are these elements done? Management is dealing with your team on the day-to-day. Keeping track...
Are you helping lead change? Is change a positive thing for you or otherwise? When we talk about change is it’s not just universally...
![[Ep.18] How well do you have your systems and processes documented?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE-4.png)