[Ep.18] How well do you have your systems and processes documented?

Episode 18 September 24, 2021 00:59:15
[Ep.18] How well do you have your systems and processes documented?
Call Center Confidence with Cutter & Catt
[Ep.18] How well do you have your systems and processes documented?

Sep 24 2021 | 00:59:15

/

Show Notes

How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way?

Generally, people who are in sales – get promoted, and they’re usually just good at that because they know sales. Scaling it and then moving it to the next level involves the utilization of systems, processes, and documentation, which can be challenging.

In this episode, Oliver and Jason talk about the things that you need to know about documentation and other elements that are involved with it.

Learn more about systems, processes, and documentation in the call center business.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 4

August 10, 2021 00:59:36
Episode Cover

[Ep.4] Which Recruiting Strategies Will Help Fill Your Center?

When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...

Listen

Episode 5

August 10, 2021 00:52:00
Episode Cover

[Ep.5] How Are You Starting Off Each New Hire Training Class?

How do we train our people the right way from day one and how do we get them involved? Every company is different, we...

Listen

Episode 24

November 05, 2021 00:59:41
Episode Cover

[Ep.24] What Value Does Outsourcing Give You?

What is the value of outsourcing? What are the criteria or factors to consider when looking for a good deal? When it comes to...

Listen