[Ep.8] What Does It Take To Create A Scalable Training Program?

Episode 8 August 20, 2021 01:02:08
[Ep.8] What Does It Take To Create A Scalable Training Program?
Call Center Confidence with Cutter & Catt
[Ep.8] What Does It Take To Create A Scalable Training Program?

Aug 20 2021 | 01:02:08

/

Show Notes

How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the system’s functionality?

One of the biggest challenges today is that there’s now a lot of options when it comes to a learning management system. For anybody running or leading an organization’s training, you must first determine your program’s goal and objectives.

In this episode, Oliver and Jason talk about the training process, standardizing and calibrating the trainers, and learning management systems..

Learn all about training, building a scalable operation, and identifying the right tools to use to have a perfect training experience for your people.

SGKpu5uYD4p8QrbtyCJe


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 21

October 08, 2021 00:59:36
Episode Cover

[Ep.21] Are You Helping Lead Change?

Are you helping lead change? Is change a positive thing for you or otherwise? When we talk about change is it’s not just universally...

Listen

Episode 13

September 07, 2021 01:00:04
Episode Cover

[Ep.13] Are you using Performance Improvement Plans correctly?

What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...

Listen

Episode 9

August 24, 2021 00:58:47
Episode Cover

[Ep.9] How Well Are You Preparing Your Trainees To Leave The Nest?

Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?This is...

Listen