[Ep.5] How Are You Starting Off Each New Hire Training Class?

Episode 5 August 10, 2021 00:52:00
[Ep.5] How Are You Starting Off Each New Hire Training Class?
Call Center Confidence with Cutter & Catt
[Ep.5] How Are You Starting Off Each New Hire Training Class?

Aug 10 2021 | 00:52:00

/

Show Notes

How do we train our people the right way from day one and how do we get them involved?

Every company is different, we need to remember that the length of our training cycle is dependent on how much of a product offering you have. Whatever the case may be, we must make certain that we provide them with accurate information.

In this episode, Oliver and Jason talk about the onboarding training, the start of somebody’s journey, and making it relevant.

Learn more about induction training, proof of learning, and also how we ensure that your people’s attention is maintained from the beginning to the end of the training process.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 18

September 24, 2021 00:59:15
Episode Cover

[Ep.18] How well do you have your systems and processes documented?

How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way? Generally, people...

Listen

Episode 8

August 20, 2021 01:02:08
Episode Cover

[Ep.8] What Does It Take To Create A Scalable Training Program?

How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the...

Listen

Episode 0

February 10, 2022 00:08:41
Episode Cover

Season 2 (intro) - We are back!

Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...

Listen