Welcome to the Call Center Confidence with Cutter and Catt Podcast!
We are here to help everyone in the call center industry in becoming a Call Center Hero. You can build a successful and scalable call center operation no matter who you are or where you are in the world.
In this first episode, Oliver and Jason talk about leadership and its components. In the future, we’re going to be bringing in some experts that currently work in the industry to discuss topics in further depth, and to answer your questions.
Learn more from us as we tackle and discuss about leadership in the Call Center business.
Learn more about how to build your Call Center Confidence
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How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples...
How does being open to a changing environment, or organization help us? What are some of the things that cause us to fear change?...
How do you keep your people on the right path after training? Can you foresee if a person will be winning or not? When...
![[Ep.1] Welcome to Call Center Confidence with Cutter & Catt](https://episodes.castos.com/salesexperiencepodcast/images/1.png)