Welcome to the Call Center Confidence with Cutter and Catt Podcast!
We are here to help everyone in the call center industry in becoming a Call Center Hero. You can build a successful and scalable call center operation no matter who you are or where you are in the world.
In this first episode, Oliver and Jason talk about leadership and its components. In the future, we’re going to be bringing in some experts that currently work in the industry to discuss topics in further depth, and to answer your questions.
Learn more from us as we tackle and discuss about leadership in the Call Center business.
Learn more about how to build your Call Center Confidence
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What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...
![[Ep.1] Welcome to Call Center Confidence with Cutter & Catt](https://episodes.castos.com/salesexperiencepodcast/images/1.png)