How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?
One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.
In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.
Learn all about training, and helping trainees progress through the cycle from beginning to end.
Learn more about how to build your Call Center Confidence
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