How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?
One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.
In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.
Learn all about training, and helping trainees progress through the cycle from beginning to end.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
How does being open to a changing environment, or organization help us? What are some of the things that cause us to fear change?...
Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention? People are enrolled, signed up, and paying, and...
Your team certainly wants to be paid at this point in the year, but do they still want to work as hard as they...