How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?
One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.
In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.
Learn all about training, and helping trainees progress through the cycle from beginning to end.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
How do you manage managers who don’t manage, or who can’t manage, or who struggle to manage? The best performing team is the team...
Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?This stage has been present...
When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...
![[Ep.7] How Can You Set Up Your Training For New Hire Success?](https://episodes.castos.com/salesexperiencepodcast/images/7.png)