[Ep.7] How Can You Set Up Your Training For New Hire Success?

Episode 7 August 17, 2021 00:55:08
[Ep.7] How Can You Set Up Your Training For New Hire Success?
Call Center Confidence with Cutter & Catt
[Ep.7] How Can You Set Up Your Training For New Hire Success?

Aug 17 2021 | 00:55:08

/

Show Notes

How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?

One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.

In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.

Learn all about training, and helping trainees progress through the cycle from beginning to end.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 21

October 08, 2021 00:59:36
Episode Cover

[Ep.21] Are You Helping Lead Change?

Are you helping lead change? Is change a positive thing for you or otherwise? When we talk about change is it’s not just universally...

Listen

Episode 0

February 10, 2022 00:08:41
Episode Cover

Season 2 (intro) - We are back!

Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...

Listen

Episode 16

September 17, 2021 01:00:44
Episode Cover

[Ep.16] Can you make QA a successful part of the Sales Operation?

Can you make quality assurance a successful element of the sales process? How do you set that up efficiently? You’ll need a standard operating...

Listen