Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?
This stage has been present throughout the contact center and is critical to its success. Training is vital for anything you do, whether it’s a new project or a new campaign.
In this episode, Oliver and his guest Rich Edge, talk about his experience in training and how it moves forward today.
Learn about the essential tools that are useful during training, and how to improve the quality of your training process.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way? People are shifting...
How do we train our people the right way from day one and how do we get them involved? Every company is different, we...
How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the...
![[Ep.6] Why is training so important?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE.png)