Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?
This stage has been present throughout the contact center and is critical to its success. Training is vital for anything you do, whether it’s a new project or a new campaign.
In this episode, Oliver and his guest Rich Edge, talk about his experience in training and how it moves forward today.
Learn about the essential tools that are useful during training, and how to improve the quality of your training process.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?This is...
What is a performance improvement plan? At which point of your team’s progression is this needed? One of your responsibilities as a manager or...
Call Center Confidence with Cutter & Catt [Ep.25] What Is It Ideal To Outsource? Play Episode Pause Episode Mute/Unmute Episode 1x Fast Forward 30...
![[Ep.6] Why is training so important?](https://episodes.castos.com/salesexperiencepodcast/images/CALL-CENTER-CONFIDENCE.png)