[Ep.6] Why is training so important?

Episode 6 August 13, 2021 00:58:46
[Ep.6] Why is training so important?
Call Center Confidence with Cutter & Catt
[Ep.6] Why is training so important?

Aug 13 2021 | 00:58:46

/

Show Notes

Why is training so crucial throughout your call center journey? How do you stay on top of what you’ve learned?

This stage has been present throughout the contact center and is critical to its success. Training is vital for anything you do, whether it’s a new project or a new campaign.

In this episode, Oliver and his guest Rich Edge, talk about his experience in training and how it moves forward today.

Learn about the essential tools that are useful during training, and how to improve the quality of your training process.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn

Other Episodes

Episode 26

November 19, 2021 01:00:10
Episode Cover

[Ep.26] What Do Sales Operations Leaders Need To Know?

Are your strategies as a sales operations leader in line with the company’s goals? What part of the process do you think you might...

Listen

Episode 28

December 03, 2021 01:00:40
Episode Cover

[Ep.28] Overcoming Sales Management Challenges

What are some of the challenges that sales managers face these days? Has it changed compared to the last 10 years? Many things have...

Listen

Episode 4

August 10, 2021 00:59:36
Episode Cover

[Ep.4] Which Recruiting Strategies Will Help Fill Your Center?

When it comes to hiring, think about who you want on your sales team or who you’re looking to hire. Do you have a...

Listen