Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way?
People are shifting their companies, their businesses, into contact centers, and we can see its significant movement in the marketplace these days. The need for agents to be able to take the chats, emails, the live phone calls is critical as the modern outsourcers really do bring an increase in quality and service and new ideas and ways to help companies get better and let the companies focus on their core business fundamentals.
In this episode, Oliver Catt and a special guest, Fred Stacey talk about offshoring and outsourcing specifically in the contact center world.
Learn more about outsourcing and offshoring in the call center industry, and how do these make your company win.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
How can you make your tech stack better and more efficient? Are your processes optimized for the full client journey? In this episode, Oliver...
Welcome back to Call Center Confidence with Cutter & Catt! This marks the beginning of a new season. We will continue to talk about...
How do we train our people the right way from day one and how do we get them involved? Every company is different, we...
![[Ep.23] Winning Through Offshoring and Outsourcing](https://episodes.castos.com/salesexperiencepodcast/f136724b-e189-4068-ad11-3a3d7a602bad-CALL-CENTER-CONFIDENCE.png)