Why are more businesses opting to offshore or outsource than ever before? How can you improve your effectiveness in this way?
People are shifting their companies, their businesses, into contact centers, and we can see its significant movement in the marketplace these days. The need for agents to be able to take the chats, emails, the live phone calls is critical as the modern outsourcers really do bring an increase in quality and service and new ideas and ways to help companies get better and let the companies focus on their core business fundamentals.
In this episode, Oliver Catt and a special guest, Fred Stacey talk about offshoring and outsourcing specifically in the contact center world.
Learn more about outsourcing and offshoring in the call center industry, and how do these make your company win.
Learn more about how to build your Call Center Confidence
Sign up for Reminders about Weekly Live Show
Connect with Jason on LinkedIn
Connect with Oliver on LinkedIn
Follow Us on:
What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be...
Is it vital for the trainers to stick with the trainees after training, or just simply hand them over to the operations team?This is...
Why do some call centers not do leadership training? What impact can it bring to the company? This episode will bring you to the...
![[Ep.23] Winning Through Offshoring and Outsourcing](https://episodes.castos.com/salesexperiencepodcast/f136724b-e189-4068-ad11-3a3d7a602bad-CALL-CENTER-CONFIDENCE.png)